Privacy policy
Please read this Privacy Policy carefully.
This Privacy Policy explains how The Cove (“we”, “us”, or “our”) collects, uses, and shares your personal information when you use our website www.thecovecrew.co.nz (“Site”) and related services (“Services”).
Effective Date: 01 June 25
1. Updates
We may update this Privacy Policy periodically. Changes will be posted on this page with a revised "Last updated" date.
2. Information We Collect
a. Information You Provide
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Contact info: name, address, phone, email
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Order & payment details
- Unique identifier (current parent Photo ID)
- Customer support communications
b. Information Collected Automatically
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Device and browser data, IP address, usage patterns
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Collected using cookies, web beacons, and similar tech
c. Third-Party Sources
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Service providers like Shopify and secure payment processors (Whop & Stripe)
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Advertising and analytics partners
3. How We Use Your Information
We collect your personal data to:
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Process orders and manage your account
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Provide member support, contact parents directly to ensure safety of our members in our private youth online community
- Send updates, offers, or marketing (with your consent where required)
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Verify parent identity as we are providing services for under 18 year old youths
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Required information is necessary. If you choose not to enter a parent photo ID, we’ll be unable to approve your youth’s application
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Required information is necessary. If you choose not to enter a parent photo ID, we’ll be unable to approve your youth’s application
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Detect and prevent fraud or security issues
- Comply with legal obligations
4. Cookies
We use cookies to operate and improve the Site, analyse traffic, and personalise content. You can manage cookie preferences via your browser. Learn more at Shopify’s Cookie Policy.
We respect the Global Privacy Control (GPC) signal to opt-out of data sharing.
5. Sharing Your Information
We may share your personal information with:
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Vendors and service providers (e.g. payment processors - Whop & Stripe, Discord platform)
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Authorities or parties as required by law or for legal protection
We do not knowingly sell or share personal data of individuals under 18 years old.
6. Your Privacy Rights
Depending on your location, you may have rights to:
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Access, correct, or delete your data
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Opt-out of data sale/sharing or targeted ads
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Withdraw consent or limit processing
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Data portability
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File a complaint or appeal a decision
To exercise these rights, contact us at thecovecrew9@gmail.com. We may need to verify your identity before fulfilling requests.
7. Data Retention & Security
We retain your data as needed for legal, contractual, or service provision purposes. Your information is safely and securely stored using a Shopify purpose built customer authentication app and this information will only be accessible to authorised staff of The Cove Crew Ltd. We keep your information for the duration of ‘The Cove’ community membership period subscribed, at which point we securely destroy it by erasing all personal profile information. While we use security measures, no system is 100% secure.